Post-Completion in the Digital Age: HM Land Registry, Bold Legal Group, TM Group, Taylor Rose and Auxilio Share What’s Next for Conveyancing – Watch the Webinar Now
Part 1 of a new two-part webinar series, “Dealing with Post-Completion Work in the Digital Age,” is now available to watch on demand. Produced by Auxilio in partnership with the Bold Legal Group, the session brings together expert voices from across the conveyancing landscape to tackle one of the profession’s most pressing challenges: how to manage post-completion work more effectively in an increasingly digital landscape.
Click here to watch the webinar: https://youtu.be/UieyTZmkCfE?si=1X-OewLeyyqCfWBW
The webinar takes a practical look at improving speed, accuracy and compliance when submitting to HM Land Registry, making it useful for leaders in conveyancing law firms. From avoiding unnecessary requisitions to harnessing emerging technology, the session offers insights for firms under pressure to do more with less, and to do it right first time.
Hosted by Rob Hailstone, CEO of Bold Legal Group, the expert panel includes:
Roger Holdom, Market Strategy and Customer Training Lead, HM Land Registry
Joanna King, Product Manager and Legal & Compliance Lead, TM Group
Simon Black, Technical Director, Taylor Rose MW
Adil Hamid, Director, Auxilio
Bringing together voices from the Land Registry, a top 60 law firm, legal tech and outsourced post-completion support, the panel offers practical insight from all sides of the process.
Key Highlights from Part 1
£20m Wasted and 600,000 Requisitions a Year
Avoidable errors cost the industry dearly. HM Land Registry revealed that over 600,000 avoidable requisitions were raised in just one year, adding an average of 21 days per matter and costing firms an estimated £20 million in unnecessary effort. “If you're paying for that work to be done, and you didn't need to receive it, that's your cost, not ours,” said Roger Holdom. “It's not just admin; it's your bottom line.”
Post-Completion Still Undervalued by Many Firms
Simon Black of Taylor Rose, a UK top 60 firm, didn’t hold back: “I am never convinced that every conveyancer treats post-completion with the seriousness it deserves, because they may have already been paid… but it is an extension of the transaction. It has to be taken seriously…. Names being spelled incorrectly just should not happen. When firms track their data properly, requisition rates fall, and that links directly to PI insurance, lender panel status and wider operational risk. Good post-completion work safeguards the whole firm.”
Digital Transformation at HMLR Is Already Underway
Mandatory digital AP1 checks, AI-powered validations and API-driven submissions are coming, and fast. Roger Holdom explained how HMLR’s 2025+ strategy will stop flawed applications at the point of submission: “we can use digital to make life easier for everybody… The goal is a frictionless, faster Land Registry - and better business for everyone.”
Accuracy Reduces Risk Across the Whole Firm
Simon Black highlighted how improved standards have a direct impact beyond the Land Registry. “Names being spelled incorrectly just should not happen. When firms track their data quality properly, requisition rates fall, and that links straight into PI insurance, lender panels and wider operational risk. It is all connected.”
Outsourcing That Works Like It’s In-House
Simon Black shared how his firm uses Auxilio’s post-completion support team as an extension of their own: “They recruit staff with UK law degrees... the usual worries like language barriers just aren’t an issue.” By working directly on the firm’s own system and being measured by the same KPIs, Simon said outsourcing “has helped us reduce our requisition rate significantly.”
Spot the Bottlenecks Before Clients Do
Joanna King from TM Group offered a compelling real-world example: one firm suddenly saw a spike in AP1 cancellations – traced back to a missed email tagging process. A small fix solved a big problem. Joanna urged firms to use reporting and dashboards to surface these issues early: “There’s so much that can be done with the data we already have. It’s how firms stay ahead.”
A Stronger Register Starts With You
The message from HM Land Registry was clear: requisitions aren’t red tape - they’re safeguards. “We’re registering nearly £10 trillion worth of property data across the UK,” said Roger Holdom. “Within England and Wales, it’s over £7 trillion.” That scale demands precision. “The integrity of the register starts with the conveyancer... your work protects your clients – and your own family’s homes too.”
Post-Completion Deserves Dedicated Focus
Adil Hamid, Director at Auxilio, emphasised that many law firms still treat post-completion as an afterthought. “In a busy practice, it’s the bit that often gets squeezed,” he explained. Outsourcing to a specialist gives firms access to a team that does nothing but post-completion, bringing consistency, speed, and sharper quality control. “When it’s set up properly, firms often see their requisition rate drop.”
Part 1 of the webinar is available to view now on demand. Whether you're reviewing your firm’s approach or just beginning to tackle post-completion challenges, this session offers practical insights, real-world examples and clear direction on what needs to change – and how to start.
Click here to watch Part 1 of the webinar: https://youtu.be/UieyTZmkCfE?si=1X-OewLeyyqCfWBW
Contact info@auxiliouk.com for more information.
