Safe, secure and reliable operations
Rigorous quality processes delivers work of the highest possible standard
All Auxilio Associates are full time employees holding UK law degrees and are managed by our experienced Head of Legal Services. Every project benefits from quality control, assurance and a standard Two-Step QC Process, which sees work checked first at our Service Delivery Centre, then again by one of our QC team. Various KPI’s are also tracked and reported, including time spent per document, changes made or tracked and error rates so you have a full picture.
How it Works
Project Team
Project Manager
Your UK-based primary point of contact will manage onboarding, scope requirements and oversee the project.
Team Leader
A UK-qualified lawyer
will supervise associates performing the work.
Associate
One or more associates will perform your work from our service delivery centre.
Example Project Flow
Onboard
Establish requirements, develop playbooks, review SLA & budget.
→
Review
Associates review documents as per agreed scope of work.
→
Escalate
Escalate any issues requiring client intervention.
→
Revise
Revise documents based on your feedback.
→
Control
Output through quality control.
→
Deliver
Final output delivered.
Systems and security
We can use your systems or deploy our own.
Regardless of your choice, we know your information is extremely sensitive so we offer a multi-layered approach to safety and security.
If you chose to use our system, we will deploy our Moxo Client Interaction Platform, built in partnership with world-leading financial institutions. The platform powers our digital business processes, offering rigorous compliance, privacy, bank grade security, and auditability. It includes features such as daily backups, multi-factor authentication, secure storage buckets for document control and real time anti-virus protection and scans for complete ransomware protection.
Whether we use Moxo or your system, we carry out all work securely via the ISO27001, SOC-1 and SOC-2 certified Microsoft Azure Virtual Desktop. We host data in the Azure cloud in the UK on secure Microsoft servers. This provides an extra layer of security encompassing document download/access restrictions, IP based restrictions, firewall, malware protection and daily backups.
At Auxilio, we understand the importance of safeguarding your sensitive information against cyber threats. That's why we're proud to be Cyber Essentials Certified, offering our clients an extra layer of assurance and peace of mind.
Cyber Essentials certification ensures that Auxilio has implemented robust security measures, providing you with peace of mind and reinforcing our promise to prioritise security at every step.
