Webinar Part 2 Now Available: The Q4 to Q1 Reality Check: Avoidable Requisitions and Practical Actions for Conveyancing Firms

Part 2 of The Q4 to Q1 Reality Check post-completion webinar is now available to watch, continuing the discussion around HM Land Registry’s latest avoidable requisitions data and the practical steps conveyancing firms can take to improve performance.

Following Part 1, which examined the latest data, recurring causes of avoidable requisitions and the operational realities behind them, Part 2 focuses on what firms can do next. The discussion looks at how firms can use their organisation level data to identify patterns, strengthen workflows, improve reporting and build better controls into the post-completion process.

Watch webinar part 2 here: https://www.youtube.com/playlist?list=PLacCWHROaddfFXCJaFQBF6wKDazNtEns_ 

Practical insight across the sector

Chaired by Rob Hailstone, CEO of Bold Legal Group, the webinar brought together:

• Roger Holdom, Market Strategy and Customer Training Lead, HM Land Registry

• Louise Edwardes, Head of Product, InfoTrack

• Kate Forsdike, Senior Partner and Licensed Conveyancer, PCS Legal

• Adil Hamid, Co-Founder and Director, Auxilio

In the second part of the webinar panellists discussed how avoidable requisitions can often be traced back to earlier stages in the transaction, why reporting is essential for identifying repeat issues, and how specialist post-completion support can help firms create additional capacity and consistency while maintaining control.

Key takeaways from Part 2

Avoidable requisitions often start before the AP1

A key message from Part 2 was that avoidable requisitions are rarely just an AP1 issue. Many problems start earlier in the transaction, where information is collected, checked, passed between teams and prepared for submission.

Technology can help firms connect onboarding, pre completion and post-completion, but it cannot replace good file readiness. Earlier checks, clearer handovers and better review of documents, signatures and missing information can help prevent issues before an application is lodged.

Reporting turns data into action

The panel also highlighted the importance of clear reporting. Firms need to understand their requisition rates, recurring requisition types, team level trends, outstanding requisitions and priority related risks.

This allows firms to identify where problems are arising. Better reporting also helps firms target training, review processes and measure whether changes are improving performance.

post-completion needs dedicated structure

Part 2 reinforced that post-completion should be treated as a specialist operational function, not as a final admin task at the end of the transaction.

post-completion work needs dedicated capacity, consistent workflows, quality control, escalation routes and clear reporting. Without this structure, small process gaps can quickly become repeat requisitions.

This is where Auxilio supports conveyancing firms. Auxilio helps firms create capacity and consistency across post-completion work, either alongside internal teams or as a specialist outsourced function. This includes agreed workflows, named teams, quality checks, reporting and support with managing volume without firms losing control of the process.

Outsourcing can strengthen internal teams

The discussion also addressed the misconception that outsourcing has to replace an internal team. In practice, many firms use specialist support to work alongside existing post-completion teams, particularly where volumes fluctuate or additional structure is needed.

With the right safeguards in place, including clear service levels, agreed workflows, data security, quality control, escalation processes and reporting, outsourcing can help firms improve capacity, consistency and oversight.

The first 90 days after receiving avoidable requisitions data

The panel’s advice was to start with the most common avoidable requisition, identify where it begins in the process and introduce a control at that point.

This could include a checklist, validation step, additional review or clearer handover process. Firms should then measure the impact and move on to the next recurring issue.

Adil Hamid also advised firms to map the post-completion process first. This means setting out each stage clearly, from completion and SDLT payment through to handover, checks, submission, requisition management, escalation and file closure. Without that full view, it is difficult to identify where problems arise or how to fix them.

Turning data into better post-completion performance

Part 2 gives firms a clear message: use the data to identify repeat issues, build checks earlier in the transaction, improve reporting and put proper structure around post-completion work.

Technology, training and data all have an important role to play, but lasting improvement comes from clear workflows, dedicated capacity, consistent quality control and accountability throughout the post-completion process.

For more information about the webinar or Auxilio’s specialist post-completion support services, please contact info@auxiliouk.com.